PROCESS & OPERATION EXCELLENCE SUMMIT

16 -17 November 2016, Warsaw

Day 1, 16 November, Wednesday

9:00 Morning coffee, registration

9:20 The ceremonial welcome of the participants and commencement Process & Operation Excellence Summit

9:30 KPIs as the driving force in Performance Management/CASE STUDY/

  • Identification of „right“ KPIs
  • Development of a KPI dashboard by company function
  • Best practice for monitoring and evaluation of KPI results e.g. we’ve developed a fairly sophisticated correlation model using a regression analysis to measure which factors have the highest impact on a particular KPI; this model is used by top managers to have a quantitative view in their decision making process

Prelegenci

  • Tomáš Böhm Continuous Improvement Leader BNP Paribas

10:10 Developing a Sustainable Lean Journey - about the importance of becoming and staying Lean/CASE STUDY/

Prelegenci

  • Pedro Sousa Integrated Management System Lean Process Owner IKEA Industry Group, Portugal

10:50 Coffee break, networking

11:10 Implementing continuous improvement culture in an organization /CASE STUDY/

  • Where to begin - step by step
  • Toughest challenges at the out set
  • Tools, techniques - how to choose the right ones
  • Problems, setbacks - how to overcome them
  • Latest visualization methods for process metrics
  • Process implementation and execution
  • Success in strategy implementation and what’s next

Prelegenci

  • Paweł Wydrych Continuous Improvement Lead Carlsberg

11:50 Leadership – strategic role of a leader in continuous improvement /CASE STUDY/

  • Leader’s characteristics – what skills are necessary to achieve significant and systemic change, a prerequisite for operational excellence
  • The true role of a leader in the process of operational improvement

Prelegenci

  • Dariusz Banach Dyrektor Personalny i Członek Zarządu UTC Aerospace Systems Goodrich Aerospace Poland
  • Jacek Kwieciński Dyrektor Personalny i Członek Zarządu Pratt&Whitney Kalisz

12:30 LUNCH, NETWORKING

PARALLEL SESSION

PANNEL A - EXCELLENCE IN MANUFACTURING

PANNEL B - EXCELLENCE IN SERVICES

14:20 Lean Six Sigma as a long-term program of process and product improvement. CASE STUDY “Reducing variance in the process of foam hardening"

  • MSA in a project as a key to correct measurements and results tracking
  • Test hypotheses - from statistical to practical (questions and answers)

Prelegenci

  • Marcin Antosik Lider projektów Six Sigma Faurecia Automotive

14:20 Innovative and lightweight approach to continuous improvement in administration . eKaiZen Board – a financial sector company /CASE STUDY/

  • Starting point – in what kind of environment you can begin your journey with eKaiZen Board and what rules to stick to
  • From idea to idea – how to harness the creativity of process participants to stimulate other employees’ creativity
  • Creativity and innovation vs development needs – creating an environment where process participants can share knowledge and are encouraged to develop
  • Examples of ingenuity that can be unleashed in a project – surprising effects of doing analysis “with a bit of a laugh” and the most interesting solutions for a process

Prelegenci

  • Hubert Lipiński Manager, Kaizen Process Improvement Leader GRUPA PZU

15:00 Coffee break and choice of session

PARALLEL SESSION

PANNEL C - EXCELLENCE IN MANUFACTURING

15:10 You can get more out of every lemon you squeeze – experience from a “squeezing” program at a production company /CASE STUDY/

  • OEE – beautiful theory meets painstaking practice
  • How to shift the mindsets of corporate dinosaurs
  • 3 steps forward, 2 sideways, 1 back
  • What do we know after 6 months of lemon squeezing

 

Prelegenci

  • Maciej Plamieniak Interim CEO CeDo

PANNEL D - EXCELLENCE IN SERVICES

15:10 ERPI MetHodology (Eurobank Relentless Productivity Improvement Methodology) - innovative approach combining SS and LM tools in productivity improvement /CASE STUDY/

  • How to merge the phases Define and Measure with Lean Management tools to build a productivity improvement tool for teams
  • Improving process efficiency as a key to boosting team productivity
  • How to transform a team to be more productive – the Sustain phase
  • A multi-variant model, and how to understand processes through demand, cycle times and metrics

Eurobank – winner of the 1st prize in the 2016 international competition for best project implementation, organized by LEI Poland and Lean Global Network

Prelegenci

  • Łukasz Kubacki Kierownik Zespołu Doskonalenia Procesów Eurobank

15:50 Process management standard at COBIT – example: suppliers management process

Prelegenci

  • Damaris Jeż Manager Wydziału Zarządzania Procesami i Jakością Usług IT ING Bank Śląski S.A.

16:30 End of day 1 of PROCESS & OPERATION EXCELLENCE SUMMIT

Day 2, 17 November, Thursday

9:30 Morning coffee, registration

10:05 Welcoming the participants

10:10 Unlocking intrinsic excellence in post industrial digital revolution/CASE STUDY/

We live in a world that is terribly exciting and awfully unsettling. Just as mass production, factories, schools and trains tore apart the very DNA of our societies across the globe in the late 60s - we are entering a new era of 24x7 connectivity that is redefining the overall family, social, professional and global norm. In the world of endless possibilities, the knowledge worker of digital age is no longer driven by monetary incentives.

In this digital age - how would you motivate talented staff that is completely demotivated, frustrated and low in productivity. What would you do if your organization was losing 25% in revenue and people, year over year (for the last three years). By addressing the true root cause of intrinsic motivation, I managed to transform such an organization to a forecasted profit of 25% in less than a year.

My extensive research, experience and expertise in operational excellence points me to the conclusion that productivity is a bi-product of motivation that is creatively driven by a bigger purpose.

 

Let me take you on a roller-coaster journey of enabling excellence in the post industrial digital age.

Prelegenci

  • Naveed Khawaja Director, Agile&Lean Transformation AstraZeneca

10:50 Quality and continuous improvement as crucial components of the process of managing IT projects and services

  • The role of "Delivery Excellence" team throughout project phases
  • Ways to assess quality and effectiveness of IT projects and services
  • Challenges caused by evolution and changes in delivery of IT solutions
  • Critical success factors necessary to success fully run and implement initiatives

Prelegenci

  • Leszek Ślifierz Delivery Excellence Manager / Nordic projects Hewlett-Packard Enterprise

11:30 Coffee break, networking

11:50 How to success fully implement a project management process

  • CASE STUDY for Operational Excellence in Project Management (OPEX PM), that was awarded the PMI Project of the Year title in 2015
  • Methodology, business strategy and leadership – three success factors for every project
  • 4Q - ABB’s formal method for continuous improvement in operations - used for the OPEX PM project

Prelegenci

  • Agnieszka Skalska Local OPEX PMO Leader & Chief Project Manager ABB

12:30 CASE STUDY: Proprietary methodology in employee training

  • The right communication means success in getting across to employees with vast knowledge
  • How to use communication to engage employees in continuous improvement of the organizations

Prelegenci

  • Joanna Mitoraj-Wiatr Kierownik Działu Procesów Ciągłego Doskonalenia Nowy Styl Group

13:10 Lunch, Networking

PARALLEL SESSION (choice of session)

PANNEL A - EXCELLENCE IN MANUFACTURING

14:00 How to build and successfully implement a process improvement strategy - proprietary Problem Escalation system/CASE STUDY/

  • KPI in the form of control charts
  • PDCA rules for meetings
  • Appraisal meetings as process reviews

Prelegenci

  • Łukasz Łampika Inżynier Ciągłego Doskonalenia Ronal Polska

PANNEL B - EXCELLENCE IN SERVICES

14:00 Matching company’s process architecture to its nature: How to build a framework for process improvement /CASE STUDY/

  • How external factors and internal decisions shape process architecture
  • Using process architecture as a tool for managing the organization including setting a framework for its improvement

Prelegenci

  • Halina Pomykała Kierownik Zarządzania Procesami, Wiceprezes Zarządu ds. Operacyjnych, Efektywność i Rozwój Operacji Orange Polska

14:40 Coffee break and choice of session

PANNEL C - MANAGING ORGANIZATIONS UNDERGOING CHANGE

14:50 Operations management in M&A processes - achieving the strategy and business goals in times of change/CASE STUDY: Nestle Waters Direct Europe

  • How to prepare for operations in to context of change ahead
  • Key issues to consider when ownership changes are coming
  • How to make sure strategy is fulfilled in periods of change
  • The role of COO in M&A process – how does the COO influence the process

Prelegenci

  • Jerzy Wróblewski Dyrektor ds. Operacyjnych i Informatyki w Nestle Waters Direct Europe; Dyrektor Zarządzający i Członek Zarządu w Nestle Waters Polska S.A.

PANNEL D - EXCELLENCE IN SERVICES

14:50 Change Management – how to manage change wisely/CASE STUDY/

  • The notion of technical debt and its impact on process efficiency and difficulty of change
  • How to set ground for change to get a good outcome
  • From resistance to collaboration
  • How to communicate change
  • How to minimize risk resulting from change
  • How to avoid bad change – don’t let appearances deceive you

Prelegenci

  • Piotr Sędziak Dyrektor Operacyjny ABC Data

15:30 End of the Conference